Welcome to Soulful Scents. By using our website, you agree to the following terms and conditions. Please read them carefully before browsing or making a purchase.

General Use

  • By accessing this website, you confirm that you are at least 18 years old or have permission from a parent/guardian.

  • You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others.

Products & Descriptions

  • We make every effort to ensure that product descriptions, images, and details are accurate. However, variations in color, size, or design may occur due to the handmade nature of our items.

  • We reserve the right to update or discontinue products at any time without notice.

Orders & Payments

  • All orders are subject to availability and confirmation of payment.

  • Payments are processed securely through trusted third-party providers. Soulful Scents does not store payment details.

  • Prices are displayed in GBP (£) and may be updated without notice.

Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and courier services.

  • Soulful Scents is not responsible for delays caused by third-party couriers, customs, or unforeseen events.

Returns & Refunds

  • Due to the personal nature of our products (soaps, candles, and accessories), returns are accepted only if the item is faulty, damaged, or incorrect.

  • Customers must notify us within 14 days of receiving the item to arrange a return or replacement.

Liability

  • Soulful Scents is not liable for any indirect, incidental, or consequential damages that may result from the use of our website or products.

  • Our products are for external use only. Please read instructions and safety labels before use.

Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Soulful Scents and may not be reproduced or used without permission.

Contact Us

For any questions about these Terms & Conditions, please reach out to us through our Contact Us page.

Updates to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the site constitutes acceptance of the revised terms.