At Soulful Scents, we aim to deliver your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver your items.

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During busy periods, processing times may be slightly longer, but we will always strive to dispatch as quickly as possible.

Shipping Methods & Delivery

  • We use reliable courier and postal services to deliver your products.

  • Delivery times vary depending on your location. Estimated delivery details will be provided at checkout.

  • Please ensure your shipping details are correct when placing an order, as we cannot be responsible for delays or lost items due to incorrect addresses.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.

  • From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

International Shipping

  • We currently offer international shipping to selected countries.

  • Customs duties, import taxes, or additional charges may apply depending on your country’s regulations. These costs are the responsibility of the customer.

Delays

  • While we work with trusted delivery partners, occasional delays may occur due to factors outside of our control (such as weather, courier disruptions, or customs).

  • Soulful Scents is not liable for such delays but will assist where possible in tracking your order.

Lost or Damaged Items

  • If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately through our Contact Us page so we can resolve the issue promptly.

Updates to This Policy

We may update our Shipping Policy from time to time. The latest version will always be available on this page.